Terms of Service
Last updated: September 2, 2026
These Terms of Service ("Terms") are a binding agreement between you and Qootra LLC ("Qootra," "we," "us," or "our") governing your access to and use of our website, application, platform, AI features, and related services (collectively, the "Services"). Please read these Terms carefully.
Table of Contents
1. Agreement and Acceptance
These Terms are a legal agreement between you and Qootra LLC.
When you create a Qootra account, we ask you to confirm that you have read and agree to these Terms and our Privacy Policy. That confirmation, together with your use of the Service, forms a binding agreement between you and Qootra.
For these Terms:
• "Service" means the Qootra website, application, platform, AI features, integrations, and related services.
• "User Content" means content, data, files, text, images, videos, captions, drafts, posts, comments, messages, brand assets, instructions, prompts, analytics data, client data, and other materials that you create, upload, import, connect, publish, process, or store through Qootra.
• "Workspace" means a Qootra workspace that may represent a brand, business, team, client, project, or other social media operation.
• "Connected Account" means a third-party social media account, page, profile, channel, or business profile that you connect to Qootra.
• "Authorized Users" means people you invite to your workspace, such as team members, contractors, or clients, who use Qootra under your account.
• "Plans" means Qootra's subscription plans, currently Basic, Starter, Advanced, and Agency.
• "Orcai" means Qootra's AI layer that helps users plan, create, analyze, automate, and improve social media workflows.
• "Knowledge Hub" means Qootra's workspace-level intelligence layer that may store brand context, voice, audience information, performance patterns, content preferences, and other workspace-specific information.
By creating an account or using the Service, you confirm that:
• You have read, understood, and accept these Terms and our Privacy Policy
• You are at least 18 years old, or the age of legal majority in your jurisdiction, whichever is higher
• If you use Qootra on behalf of a company, agency, client, organization, or other legal entity, you have the authority to bind that entity to these Terms, and "you" and "your" refer to both you and that entity
• You are responsible for the actions of your Authorized Users and for ensuring they comply with these Terms
• You will comply with these Terms, our policies, applicable laws, and the rules of any third-party platforms you connect to Qootra
You also agree to our additional policies, which form part of these Terms:
Privacy Policy: /legal/privacy
Cookie Policy: /legal/cookies
Data Deletion Policy: /legal/data-deletion
GDPR / Data Rights: /legal/gdpr
Acceptable Use Policy: /legal/acceptable-use
AI Usage Policy: /legal/ai-usage-policy
Subprocessors: /legal/subprocessors
If you do not agree to these Terms, you may not use Qootra.
2. Who May Use Qootra
You must be at least 18 years old, or the age of legal majority in your jurisdiction, whichever is higher, to create a Qootra account or use the Service.
You may use Qootra only if you can legally enter into a binding agreement with Qootra and only in compliance with these Terms, applicable laws, and the rules of any third-party social platforms you connect to Qootra.
You may not use Qootra if you are prohibited from using the Service under applicable law or if we previously suspended or terminated your account for violation of these Terms.
3. Accounts and Workspaces
To use certain parts of Qootra, you may need to create an account and provide accurate, complete, and current information.
You are responsible for:
• Keeping your login credentials secure
• All activity that occurs under your account
• Ensuring that your workspace information is accurate
• Managing user roles and permissions
• Ensuring that team members and collaborators comply with these Terms
• Promptly notifying Qootra of any unauthorized access or security issue
3.1 Workspaces
Qootra may allow users to create or join workspaces. A workspace may represent a brand, business, team, client, project, or other social media operation.
Workspace owners and admins are responsible for managing access, permissions, connected accounts, billing, content, and workspace settings.
3.2 Agencies and Client Workspaces
Qootra may be used by agencies to manage client social media operations.
Agency users may create separate workspaces for different clients. Each client workspace is treated as a separate workspace environment. The agency is responsible for ensuring it has all necessary rights, permissions, and authority to manage each client's content, social accounts, data, publishing workflows, analytics, and connected platform access.
Qootra is not responsible for disputes between agencies, clients, team members, contractors, or other workspace participants.
4. Plans, Free Trial, Billing, and Cancellation
4.1 Plans and Pricing
Qootra offers paid subscription plans:
• Basic
• Starter
• Advanced
• Agency
Some plans may be available on a monthly or yearly billing cycle. Current prices, features, and limits for each plan are shown on our pricing page and in your billing settings. The prices and terms shown at the time of purchase apply to your subscription.
We may add, change, or discontinue plans from time to time. If we change prices, we will notify you in advance as described in Section 4.6.
Custom or commercial plans, if offered, may be governed by a separate written agreement. If there is a conflict between these Terms and a signed custom agreement, the signed agreement will control for that customer.
4.2 Free Trial
Qootra may offer a free trial from time to time. Trial duration, eligibility, and limits may vary by offer, plan, feature, region, workspace, and account status.
We identify the trial length and what happens when the trial ends before you start it. If a free trial lasts longer than 31 days, we will send you a reminder before the trial ends and before any charge applies.
At the end of the trial, you need to choose a paid subscription plan to continue using paid features. If you do not start a paid plan, you will not be charged, and paid features will stop being available.
4.3 Authorization for Automatic Renewal
When you purchase a subscription, we ask for your express consent to the auto-renewal terms before you complete the purchase. Payments are processed by Polar, Qootra's Merchant of Record, or another payment processor identified by Qootra.
By purchasing a paid plan, you authorize Qootra and its payment processor to charge your payment method for applicable fees, taxes, renewals, upgrades, and other charges related to your subscription, according to the billing cycle you selected.
We keep a record of your consent to auto-renewal terms. After your purchase, we send you an acknowledgment that includes the renewal terms, the renewal price and frequency, and how to cancel.
You are responsible for keeping your billing information accurate and up to date.
4.4 Subscription Renewal
Paid subscriptions renew automatically unless canceled before the next renewal date.
If you choose a monthly plan, your subscription renews monthly. If you choose a yearly plan, your subscription renews yearly. For yearly plans, we will send you a reminder before each renewal.
4.5 Cancellation
You may cancel your subscription at any time, online, through your workspace billing settings, without contacting us. Cancellation takes effect at the end of your current billing period.
Cancellation stops future renewals but does not automatically refund previously paid fees. After cancellation, you may continue to have access to paid features until the end of your current billing period, unless otherwise stated in your plan or account settings.
If we offer you a discount or retention offer when you try to cancel, you will still be able to complete your cancellation online in the same flow.
4.6 Price Changes
If we change the price of your plan, we will notify you at least 7 days before the change applies to your subscription renewal, including the new price and how to cancel. For yearly plans, we will notify you at least 30 days before the renewal to which the new price applies.
If you do not want to pay the new price, you can cancel before the change takes effect.
4.7 Refunds
Refund requests are reviewed on a case-by-case basis.
Unless required by law or expressly approved by Qootra, payments are not automatically refundable.
Payment disputes are subject to the buyer terms of Polar, our Merchant of Record. If you have a billing problem, please contact us first so we can try to resolve it.
4.8 Taxes
Fees do not include taxes unless stated otherwise. You are responsible for any applicable taxes, duties, levies, or government charges related to your use of Qootra.
5. Connected Social Platforms
Qootra allows users to connect supported third-party social platforms and online business profiles. The current supported platforms are listed in our Privacy Policy and may include:
• TikTok
• YouTube
• Twitter/X
• Bluesky
• Google Business Profile
• Tumblr
The platforms supported by Qootra may change over time and may depend on your plan, platform availability, API access, permissions, and feature availability.
5.1 Authorization
When you connect a social platform to Qootra, you authorize Qootra to access and use the connected account as needed to provide the Service, based on the permissions you approve.
Depending on the platform and feature, Qootra may help you:
• Connect social accounts
• Create, draft, schedule, or publish content
• Store content and media
• Pull analytics and performance data
• Manage comments, mentions, messages, or engagement workflows where supported
• Display account, profile, page, channel, or business profile information
• Maintain access tokens or authorization data needed to keep the connection active
5.2 Your Responsibility for Connected Accounts
You represent and warrant that you have the necessary rights, permissions, authority, and approvals to connect each social account, page, profile, channel, or business profile to Qootra.
You are responsible for complying with the terms, policies, community guidelines, advertising rules, API rules, and other requirements of each connected platform.
5.3 Platform Changes and Restrictions
Qootra does not control third-party social platforms.
Features may be affected by platform outages, API changes, permission changes, rate limits, review requirements, account restrictions, policy enforcement, or discontinued platform functionality.
Qootra is not responsible for failed publishing, delayed publishing, missing analytics, unavailable features, account penalties, reduced reach, content removal, or other issues caused by third-party platforms, user content, user settings, or platform rules.
5.4 Disconnecting Accounts
You may disconnect social accounts from Qootra through your workspace settings where available. You may also revoke Qootra's access directly through the relevant platform's account or security settings.
Data deletion and retention after disconnection are described in our Privacy Policy and Data Deletion Policy.
6. User Content and Ownership
If you believe content in Qootra infringes your copyright, see our Copyright and DMCA Policy in Section 6.5.
6.4 Aggregated and De-Identified Data
Qootra may use aggregated, anonymized, or de-identified data that does not identify you, your workspace, your clients, or your connected social accounts to understand and improve the Service.
"User Content" means the materials described in Section 1 that you create, upload, import, connect, publish, process, or store through Qootra.
6.1 You Own Your Content
You retain ownership of your User Content.
Qootra does not claim ownership of your User Content.
6.2 License to Qootra
To provide the Service, you grant Qootra a limited, worldwide, non-exclusive, royalty-free license to host, store, copy, process, transmit, display, publish, analyze, modify, format, and otherwise use your User Content only as needed to:
• Provide Qootra features
• Operate your workspace
• Connect with social platforms
• Schedule or publish content you approve
• Generate analytics and reports
• Provide AI-powered features
• Support collaboration and approval workflows
• Provide customer support
• Maintain security and compliance
• Improve reliability and functionality of the Service
This license ends when your User Content is deleted from Qootra, except where retention is allowed or required under these Terms, our Privacy Policy, our Data Deletion Policy, platform requirements, or applicable law.
6.3 Your Responsibility for User Content
You are responsible for your User Content and for ensuring that you have all necessary rights to use, upload, publish, process, and authorize Qootra to handle that content.
You agree not to upload, publish, process, or use content that:
• Infringes intellectual property, privacy, publicity, or other rights
• Violates applicable laws or regulations
• Violates social platform rules
• Contains malware or harmful code
• Is deceptive, fraudulent, abusive, or unlawful
• Violates these Terms or our Acceptable Use Policy
If you believe content in Qootra infringes your copyright, see our Copyright and DMCA Policy in Section 6.5.
6.4 Aggregated and De-Identified Data
Qootra may use aggregated, anonymized, or de-identified data that does not identify you, your workspace, your clients, or your connected social accounts to understand and improve the Service.
6.5 Copyright Complaints and DMCA
We respect the intellectual property rights of others and expect users of Qootra to do the same. It is Qootra's policy to terminate, in appropriate circumstances, the accounts of users who repeatedly infringe the copyrights or other intellectual property rights of others.
Filing a Copyright Complaint
If you believe that content available through the Service infringes your copyright, you may send a copyright complaint to our designated copyright agent at:
Qootra LLC
Attn: Copyright Agent
1401 Pennsylvania Ave, Suite 105 #3189
Wilmington, DE 19806, United States
legal@qootra.com
Our copyright agent is registered with the U.S. Copyright Office.
To be effective, your complaint should include:
• Your physical or electronic signature
• Identification of the copyrighted work you claim has been infringed
• Identification of the material you claim is infringing, with enough detail for us to locate it
• Your name, address, telephone number, and email address
• A statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law
• A statement, made under penalty of perjury, that the information in your complaint is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf
Counter-Notice
If your content was removed or disabled following a copyright complaint and you believe it was removed by mistake or misidentification, you may send a counter-notice to our copyright agent with:
• Your physical or electronic signature
• Identification of the material that was removed and the location where it appeared before removal
• A statement, under penalty of perjury, that you have a good-faith belief the material was removed as a result of mistake or misidentification
• Your name, address, telephone number, and email address
• A statement that you consent to the jurisdiction of the federal court in the district where you live, or if you live outside the United States, of the federal courts located in Wyoming, and that you will accept service of process from the person who filed the original complaint
We may restore the material in accordance with the Digital Millennium Copyright Act (DMCA).
7. Publishing & Approval
Qootra helps users plan, create, schedule, and publish social media content.
Publishing is human-in-the-loop. Qootra does not publish content unless a user with the required permissions confirms the publishing action or configures an authorized workflow through the Service.
For direct publishing, users remain responsible for clicking the publish button, approving final content, and ensuring that the content complies with applicable laws, third-party rights, and platform rules.
You are responsible for:
• Reviewing content before publishing
• Confirming publishing settings
• Checking captions, media, links, tags, and timing
• Ensuring content is accurate and lawful
• Ensuring you have rights to publish the content
• Complying with platform policies and community guidelines
• Monitoring published content and engagement
Qootra does not guarantee that scheduled or published content will be accepted, posted, displayed, indexed, distributed, recommended, or promoted by any social platform.
Qootra does not guarantee reach, engagement, followers, conversions, revenue, account growth, or business results.
8. Automations
Qootra may provide automation features that help users organize, route, generate, schedule, analyze, or manage social media workflows.
Automations operate based on user configuration, permissions, connected platform availability, and product functionality.
You are responsible for reviewing, configuring, monitoring, and controlling any automation rules or workflows you create in Qootra.
You may not use automations to:
• Spam users or platforms
• Generate fake engagement
• Circumvent platform limits
• Send unauthorized messages or replies
• Manipulate platform systems
• Scrape data without permission
• Violate laws, platform rules, or third-party rights
Qootra may limit, disable, or suspend automation features if we believe they create risk, violate these Terms, violate platform requirements, or may harm Qootra, users, social platforms, or the public.
9. AI Features, Orcai, and Knowledge Hub
Qootra includes AI-powered features, including Orcai and Knowledge Hub, as described in Section 1.
9.1 AI Outputs Are Suggestions
AI-generated outputs may include content ideas, captions, post variations, strategy suggestions, analytics summaries, automation suggestions, reply suggestions, or other recommendations.
AI outputs are suggestions only. Orcai does not replace human review.
You are responsible for reviewing, editing, approving, and verifying all AI-generated outputs before using or publishing them.
9.2 No Guarantee of Accuracy or Results
AI-generated outputs may be inaccurate, incomplete, outdated, biased, similar to outputs generated for other users, or unsuitable for your use case.
Qootra does not guarantee that AI-generated outputs will be accurate, original, non-infringing, legally compliant, platform-compliant, or effective in improving reach, engagement, revenue, growth, or business results.
9.3 Your Responsibility for AI Use
You are responsible for:
• Your prompts and instructions
• Your use of AI-generated outputs
• Reviewing AI outputs before publishing or relying on them
• Ensuring outputs comply with laws and platform rules
• Ensuring outputs do not infringe third-party rights
• Avoiding submission of personal data of others, or sensitive personal information, into AI features unless you have the necessary rights, permissions, or lawful basis
9.4 AI Data Use
Qootra's use of data for AI features, including the AI providers and safeguards we use, is described in our Privacy Policy and AI Usage Policy.
Qootra does not sell connected social platform data, and Qootra does not use connected social platform data to train third-party foundation models.
10. Acceptable Use
You agree to use Qootra responsibly and in compliance with applicable law, platform rules, these Terms, and our Acceptable Use Policy.
You may not use Qootra to:
• Violate laws, regulations, or platform rules
• Publish illegal, harmful, abusive, deceptive, or infringing content
• Send spam or unsolicited messages
• Generate fake engagement or inauthentic activity
• Manipulate social platform systems
• Scrape data without authorization
• Resell, misuse, or expose platform data
• Impersonate others or misrepresent affiliation
• Harass, threaten, or target individuals or groups
• Upload malware or harmful code
• Attempt to gain unauthorized access to Qootra, user accounts, or third-party systems
• Reverse engineer, copy, or misuse Qootra's software or systems
• Use Qootra for surveillance, unauthorized profiling, or unlawful data enrichment
More details are available in our Acceptable Use Policy: /legal/acceptable-use.
11. Third-Party Services
Qootra works with third-party services and providers to operate the Service. These may include:
• Social platforms you choose to connect
• Polar for payments and billing (Merchant of Record)
• Cloudflare for hosting, security, delivery, and infrastructure
• Neon for database infrastructure
• Railway for application and worker hosting
• Redis Cloud for AI agent memory and queue infrastructure
• Upstash Redis for session storage, caching, and rate limiting
• Upstash QStash for asynchronous job dispatch from API to worker
• Resend for transactional email delivery
• OpenRouter for access to supported AI models
• PostHog for product analytics and telemetry
• Sentry for error monitoring and observability
• Axiom for logging and observability
The current list of providers is also described in our Privacy Policy and on our Subprocessors page: /legal/subprocessors.
Third-party services are governed by their own terms and privacy policies. Qootra is not responsible for third-party services, policies, outages, changes, errors, restrictions, or enforcement actions.
Your use of connected social platforms remains subject to the rules and terms of those platforms.
12. Qootra Intellectual Property
Qootra and its licensors own all rights, title, and interest in and to the Service, including the platform, website, software, design, interface, workflows, features, technology, documentation, trademarks, logos, branding, Orcai, Knowledge Hub, and related intellectual property.
These Terms do not give you ownership of Qootra's intellectual property.
You may not:
• Copy, modify, or create derivative works of Qootra
• Reverse engineer, decompile, or attempt to extract source code
• Resell, sublicense, rent, lease, or provide unauthorized access to Qootra
• Use Qootra's branding without permission
• Remove proprietary notices
• Use Qootra to build a competing product or service in violation of applicable law
• Interfere with or disrupt the Service
12.1 Feedback
If you provide feedback, suggestions, ideas, or recommendations about Qootra, you grant Qootra the right to use that feedback without restriction or obligation to you.
13. Service Availability and Platform Dependencies
Qootra aims to provide a reliable service, but we do not guarantee that the Service will be uninterrupted, error-free, secure, or available at all times.
Some Qootra features depend on third-party platforms, APIs, permissions, rate limits, infrastructure, and external providers.
Qootra is not responsible for delays, failures, data unavailability, publishing issues, missing analytics, or feature limitations caused by:
• Social platform outages
• API changes or restrictions
• Platform permission changes
• Rate limits
• User settings or account restrictions
• Third-party service failures
• Internet or infrastructure issues
• Maintenance, updates, or security actions
We may update, improve, limit, suspend, or discontinue features where needed to maintain security, comply with law or platform requirements, improve the Service, or protect Qootra and its users.
14. Privacy and Data
Your use of Qootra is subject to our Privacy Policy, which explains how we collect, use, disclose, store, and protect information.
Please review:
Privacy Policy: /legal/privacy
Data Deletion Policy: /legal/data-deletion
GDPR / Data Rights: /legal/gdpr
Cookie Policy: /legal/cookies
AI Usage Policy: /legal/ai-usage-policy
By using Qootra, you agree that Qootra may process information as described in those policies.
15. Suspension and Termination
You may stop using Qootra at any time. You may cancel your subscription according to the cancellation rules described in Section 4.
Qootra may suspend, restrict, or terminate your access to the Service if we believe that:
• You violated these Terms or another Qootra policy
• You failed to pay fees when due
• Your use creates security, legal, operational, or platform risk
• Your content or activity violates law or platform rules
• Your account is involved in fraud, spam, abuse, or unauthorized activity
• Your use may harm Qootra, users, third-party platforms, or the public
• We are required to do so by law, platform requirement, or third-party provider requirement
After suspension or termination, you may lose access to your account, workspaces, connected accounts, content, analytics, and other data. Data retention and deletion are handled according to our Privacy Policy and Data Deletion Policy.
Sections that by their nature should survive termination will survive, including ownership, payment obligations, disclaimers, limitation of liability, indemnification, governing law, and dispute provisions.
16. Disclaimers
To the maximum extent permitted by law, Qootra is provided on an "as is" and "as available" basis.
Qootra disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy, and reliability.
Qootra does not guarantee:
• Uninterrupted or error-free service
• Successful publishing or scheduling
• Social platform availability
• API availability
• Account approval or continued access to any platform
• Reach, impressions, engagement, followers, conversions, revenue, or growth
• Accuracy of analytics or reports from third-party platforms
• Accuracy, originality, legality, or usefulness of AI-generated outputs
• That your content will comply with laws or platform rules
• That Qootra will meet your specific business needs
You use Qootra at your own risk and remain responsible for your content, connected accounts, campaigns, publishing decisions, automations, and use of AI outputs.
17. Limitation of Liability
To the maximum extent permitted by law, Qootra LLC and its owners, officers, employees, contractors, affiliates, service providers, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, goodwill, data, business opportunities, social media accounts, content, or platform access.
To the maximum extent permitted by law, Qootra's total liability for any claim arising out of or relating to these Terms or the Service is limited to the greater of:
• 100 US dollars, or
• The amount you paid to Qootra in the 3 months before the event giving rise to the claim.
These limitations apply regardless of the legal theory, whether based on warranty, contract, tort, negligence, strict liability, statute, or any other basis, even if Qootra has been advised of the possibility of damages.
Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.
18. Indemnification
To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless Qootra LLC and its owners, officers, employees, contractors, affiliates, service providers, and licensors from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or related to:
• Your use of Qootra
• Your User Content
• Your connected social accounts
• Your client accounts or client workspaces
• Your campaigns, publishing decisions, or automations
• Your prompts, instructions, or use of AI outputs
• Your violation of these Terms or any Qootra policy
• Your violation of applicable law or platform rules
• Your infringement or alleged infringement of third-party rights
• Your misuse of social platform data
• Your unauthorized access to or management of a client, brand, account, or workspace
Qootra reserves the right to control the defense of any claim subject to indemnification, and you agree to cooperate with us in defending such claims.
19. Governing Law and Disputes
These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law rules.
19.1 Informal Resolution First
You and Qootra agree to first try to resolve disputes informally by contacting each other.
If you have a dispute with Qootra, contact us at legal@qootra.com and include your name, account email, a description of the dispute, and the resolution you are seeking. We will review and respond to your message. Most problems can be resolved this way.
19.2 Where Legal Actions Are Brought
If a dispute cannot be resolved informally, you and Qootra agree that any legal action or proceeding will be brought exclusively in the state or federal courts located in Wyoming, United States, and you and Qootra consent to the personal jurisdiction of those courts.
Nothing in this section limits either party's right to seek emergency or injunctive relief where appropriate.
19.3 Consumer Protections
If you reside in the European Union, European Economic Area, or the United Kingdom, nothing in these Terms limits any mandatory consumer protections or legal rights you have under the law of your country of residence, including the right to bring proceedings in your country of residence where applicable law so provides.
20. Changes to These Terms
We may update these Terms from time to time.
When we make changes, we will update the "Last updated" date above. If changes are material, we will provide notice by email, in-app notice, website notice, or another appropriate method before the changes take effect. For material changes, we may also ask you to confirm that you accept the updated Terms before continuing to use the Service.
If you do not agree to the updated Terms, you must stop using Qootra. Continued use of Qootra after updated Terms become effective means you accept the updated Terms.
21. Contact Us
If you have questions about these Terms, contact us at:
Qootra LLC
1401 Pennsylvania Ave, Suite 105 #3189
Wilmington, DE 19806, United States
Legal: legal@qootra.com
Privacy: privacy@qootra.com
Support: support@qootra.com
Related Policies
Privacy Policy: /legal/privacy
Cookie Policy: /legal/cookies
Data Deletion Policy: /legal/data-deletion
GDPR / Data Rights: /legal/gdpr
Acceptable Use Policy: /legal/acceptable-use
AI Usage Policy: /legal/ai-usage-policy
Subprocessors: /legal/subprocessors
