Smart Inbox
Smart Inbox brings DMs, comments, mentions, and reviews from every connected platform into one list. Open a conversation to see its full history, reply in the thread, and hand it to the right teammate — so nothing waits unanswered in an app you forgot to check.
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Works with 12+ platforms your audience already uses
WHY SMART INBOX
DMs, comments, mentions, and reviews arrive in different apps, each with its own notifications. Smart Inbox pulls them into one list, so you see what's waiting and answer it in the thread it came from.
INSIDE SMART INBOX
01
Unified inbox
Every DM, comment, mention, and review in one list. Filter by platform or status and see the unread ones first.
02
Conversation view
The full thread with the contact, the platform, and the reply box — including typing indicators and reply-window warnings before you hit send.
Categories
Sort the inbox into DMs, comments, mentions, and reviews — each with its own platform filters, and star ratings for reviews.
04
Assignment & status
Assign a conversation to a teammate, snooze it, archive it, or resolve it — so the inbox reflects who's handling what.
05
Notes & labels
Leave internal notes on a contact and tag conversations for follow-up. Notes stay inside your workspace — the customer never sees them.
06
Contact history
See every previous conversation with the same person before you reply, so you answer with the context, not from scratch.
ORCAI IN SMART INBOX
OUTCOMES
10x
Faster replies
Every conversation is already in front of you — no app-switching, no hunting for the thread, no wondering who replied last.
25x
More conversations handled
Orcai drafts the first version and sorts what needs a person, so a small team clears a full inbox without adding headcount.
89%
Less manual switching
Stop tab-hopping between platforms and copying handles by hand — the reply happens where the conversation already lives.
FAQs
Which platforms does the inbox cover?
DMs on Instagram, Facebook, Bluesky, VK, and Tumblr. Comments and reviews on Instagram, Facebook, Threads, LinkedIn, YouTube, VK, and Google Business. Mentions on Instagram, Facebook, Twitter/X, and Bluesky. Pinterest isn't supported.
Is the inbox a separate tool?
No — it's part of Qootra, in the same workspace as the Planner, Content Studio, Analytics, and Automations, so conversations sit beside the work that started them.
Can I reply from Qootra, or does it only show messages?
You can reply where the platform's API allows it. Qootra shows the reply window and disables the box when a platform doesn't support that reply type — so you always know before you type.
Does Orcai reply on its own?
No. Orcai drafts and suggests; a person approves and sends. Nothing goes out without you.
Can I assign conversations to my team?
Yes. Assign a conversation to any workspace member, add labels, and resolve it when it's done. Assignment and labels are available on paid plans.
Are internal notes visible to the customer?
No. Notes and labels are workspace-only context attached to the contact — they never reach the platform.
Can I snooze a conversation?
Yes. Snooze it for later and it comes back when it's due, so a message you can't answer now doesn't disappear.
Why can't I reply to some messages?
Some platforms set a reply window for DMs, or only allow comments and reviews. Qootra reads each platform's rules and tells you when a reply isn't possible.
Does it work with TikTok or Pinterest?
Not for inbox management — those platforms don't expose the APIs needed. They still work for publishing.
