Acceptable Use Policy
Qootra LLC ("Qootra," "we," "us," or "our") sets rules for how Qootra may be used so that the service stays safe, lawful, and trustworthy for everyone. This Acceptable Use Policy explains what you may not do with Qootra, what you are responsible for, and how we enforce these rules. It is part of our Terms of Service and applies to everyone who uses Qootra.
Table of Contents
1. Overview
Qootra helps users plan, create, publish, manage, analyze, and improve social media workflows. Because Qootra connects with third-party social platforms and provides AI-powered workflow tools through Orcai, users must use Qootra responsibly.
You may not use Qootra to violate laws, harm others, abuse connected platforms, manipulate engagement, misuse data, bypass security controls, or violate third-party rights.
You are responsible for your content, connected accounts, campaigns, publishing decisions, workspace activity, automations, and your use of Orcai.
2. Who This Policy Applies To
This policy applies to:
• Qootra account owners
• Workspace owners and admins
• Team members, including editors, reviewers, and viewers
• Agency users and client workspace users
• Contractors, collaborators, and invited users
• Anyone accessing or using Qootra on behalf of a company, brand, agency, client, or other organization
If you use Qootra on behalf of a company, agency, client, or brand, you are responsible for ensuring that your organization and its authorized users comply with this policy.
3. Illegal, Harmful, or Abusive Use
You may not use Qootra to create, upload, publish, schedule, promote, support, or distribute content or activity that is illegal, harmful, abusive, deceptive, or unsafe.
Prohibited activity includes, but is not limited to:
• Violating applicable laws or regulations
• Encouraging, facilitating, or coordinating illegal activity
• Harassment, threats, intimidation, or abuse
• Hate, violence, or targeted attacks against individuals or groups
• Exploitation, abuse, or endangerment of minors
• Fraud, scams, phishing, or deceptive schemes
• Impersonation of another person, brand, company, public figure, or platform
• Misleading users about identity, affiliation, sponsorship, endorsement, or purpose
• Publishing content that is defamatory, invasive of privacy, or otherwise unlawful
• Promoting malware, credential theft, account takeover, or unauthorized access
• Using Qootra in a way that creates legal, security, reputational, or operational risk for Qootra, users, platforms, or the public
4. Spam, Platform Abuse, and Fake Engagement
You may not use Qootra to spam users, manipulate platforms, or create inauthentic engagement.
Prohibited activity includes, but is not limited to:
• Sending or publishing spam
• Mass posting repetitive, low-quality, or deceptive content
• Creating, buying, selling, or coordinating fake engagement
• Artificially inflating likes, comments, shares, views, followers, reviews, or other metrics
• Coordinating inauthentic behavior, including operating accounts in bulk to manipulate platforms
• Manipulating platform algorithms or ranking systems
• Using Qootra to evade platform rate limits, restrictions, suspensions, or enforcement actions
• Publishing content that violates the rules of a connected social platform
• Using multiple accounts, workspaces, or client workspaces to bypass Qootra limits or platform limits
• Misusing social platform integrations in a way that violates platform terms, developer policies, or API rules
You are responsible for ensuring that your campaigns, content, and connected account activity comply with each connected platform's rules.
5. Publishing, Scheduling, and Automation Rules
Qootra is designed to support responsible social media workflows. Publishing and automation features must be used lawfully and in compliance with applicable platform rules.
You may not use Qootra to:
• Publish content without authorization
• Connect or manage social accounts you do not have permission to access
• Bypass user approval flows
• Circumvent platform limits or restrictions
• Trigger unauthorized posting, messaging, replying, or engagement
• Send unsolicited messages, replies, comments, or mentions
• Use automations in a way that creates spam, harassment, deception, or platform abuse
• Use workflows to impersonate people, brands, or organizations
• Use Qootra to evade enforcement actions by Qootra or a third-party platform
Qootra's publishing workflow is human-in-the-loop: content can go through review and approval before it is scheduled or published, and Qootra keeps records of publishing and AI activity for security and compliance purposes. Users remain responsible for reviewing and approving content before publishing, and automation features must be configured and used responsibly by authorized users.
6. Scraping, Data Misuse, and Surveillance
You may not use Qootra to collect, scrape, store, resell, enrich, profile, or misuse data in unauthorized ways.
Prohibited activity includes, but is not limited to:
• Unauthorized scraping of websites, platforms, profiles, posts, comments, messages, or user data
• Collecting personal information without appropriate rights, consent, or lawful basis
• Selling, renting, or transferring connected platform data without authorization
• Using Qootra for surveillance, tracking, profiling, or monitoring of individuals without a lawful basis
• Using Qootra for law enforcement monitoring or tracking of individuals
• Building unauthorized datasets from platform data
• Combining platform data with other data for unauthorized targeting, profiling, or enrichment
• Attempting to access data outside your authorized workspaces, connected accounts, or permissions
• Using connected social platform data for purposes not allowed by the relevant platform terms or policies
Qootra may restrict or suspend activity that appears to involve unauthorized data collection, surveillance, scraping, or platform-data misuse.
7. AI and Orcai Misuse
Qootra provides AI-powered features, including Orcai, to help users plan, create, analyze, and improve social media workflows.
You may not use Orcai or any Qootra AI feature to:
• Generate illegal, harmful, abusive, deceptive, or fraudulent content
• Generate content that impersonates a person, brand, organization, or platform without authorization
• Generate spam or manipulative campaigns
• Generate content intended to harass, threaten, exploit, or deceive others
• Generate malware, phishing, credential-theft, or security-abuse content
• Infringe copyrights, trademarks, publicity rights, privacy rights, or other third-party rights
• Produce or distribute misleading claims that violate applicable laws or platform rules
• Avoid human review of content before publishing or relying on it
• Misrepresent AI-generated content as human-created where disclosure is required by law, platform rules, or applicable standards
• Circumvent Qootra's permission controls, approval flows, or usage limits
• Use AI outputs to bypass Qootra policies, platform rules, or legal requirements
AI-generated outputs may be inaccurate, incomplete, outdated, biased, similar to outputs generated for other users, or unsuitable for your specific use case. You are responsible for reviewing, editing, approving, and verifying all AI-generated outputs before using, publishing, or relying on them.
8. Security Abuse
You may not misuse, disrupt, attack, or attempt to compromise Qootra, its users, or connected systems.
Prohibited activity includes, but is not limited to:
• Attempting to gain unauthorized access to Qootra systems, accounts, workspaces, data, or integrations
• Testing or scanning Qootra systems without authorization
• Interfering with Qootra's infrastructure, availability, security, or performance
• Uploading malware, viruses, worms, or malicious code
• Attempting to bypass authentication, authorization, usage limits, rate limits, billing controls, or security controls
• Reverse engineering, decompiling, copying, or extracting Qootra's software, models, systems, workflows, or proprietary technology, except where prohibited by law
• Using bots, scripts, or automated methods to access Qootra in unauthorized ways
• Abusing APIs or integrations
• Attempting to access or manipulate another user's workspace, data, or connected accounts
If you discover a security issue, please report it to legal@qootra.com or support@qootra.com and do not exploit, disclose, or misuse it.
9. Content and Intellectual Property
You are responsible for the content you create, upload, import, schedule, publish, analyze, or manage through Qootra.
You may not use Qootra to create, upload, publish, schedule, or distribute content that:
• You do not have the right to use
• Infringes copyrights, trademarks, trade secrets, publicity rights, privacy rights, or other rights
• Uses another person's likeness, voice, name, brand, or identity without required permission, including AI-generated copies of a person's voice or likeness
• Violates confidentiality obligations
• Contains stolen, leaked, or unauthorized material
• Violates applicable advertising, endorsement, disclosure, or consumer-protection rules
• Violates the terms or policies of a connected social platform
You are responsible for obtaining all rights, permissions, approvals, licenses, and consents needed for your content, campaigns, connected accounts, and client workspaces.
10. Agency and Client Account Responsibilities
Qootra may allow agencies to create separate isolated workspaces for different clients.
If you use Qootra as an agency, consultant, contractor, freelancer, or service provider, you are responsible for:
• Having authorization to manage each client's workspace, content, and connected accounts
• Keeping client workspaces separate and properly managed
• Ensuring client team members have appropriate permissions
• Removing access for users who should no longer access a client workspace
• Ensuring all client content complies with applicable laws and platform rules
• Ensuring your use of Qootra complies with contracts or obligations you have with your clients
• Protecting confidential or sensitive client information
• Responding to client requests related to deletion, access, correction, or export where applicable
You may not connect, manage, publish to, or access a client's social platform account unless you have permission to do so.
11. High-Risk or Regulated Use
Some uses of Qootra may involve legal, regulatory, reputational, platform, or safety risks.
You are responsible for ensuring that your use of Qootra complies with all laws, regulations, industry rules, advertising standards, platform policies, and professional obligations that apply to your business, content, clients, campaigns, and audiences.
Qootra may review, restrict, suspend, or terminate use of the service if we believe an account, workspace, campaign, content category, automation, AI use, or connected-account activity creates risk for Qootra, users, third-party platforms, or the public.
Qootra does not provide legal, financial, medical, advertising, compliance, or professional advice. You are responsible for obtaining professional advice where needed.
12. Enforcement
If Qootra determines that you violated this Acceptable Use Policy, our Terms of Service, platform rules, or applicable law, we may take action.
Actions may include:
• Warning you
• Requesting that you remove or modify content
• Limiting access to certain features
• Disabling integrations
• Disconnecting social platforms
• Removing content from Qootra systems
• Suspending or terminating accounts or workspaces
• Restricting or terminating access to Orcai or automation features
• Preserving information for legal, security, or compliance purposes
• Reporting activity to platforms, service providers, law enforcement, regulators, or affected parties where appropriate or required
Qootra may take action without prior notice if we believe there is an urgent legal, security, platform, reputational, operational, or safety risk.
13. Reporting Abuse
If you believe someone is misusing Qootra or violating this Acceptable Use Policy, please contact us.
When reporting abuse, please include as much detail as possible, such as:
• The account, workspace, or user involved
• The content, campaign, or activity at issue
• The connected platform involved, if applicable
• Screenshots, links, or other supporting details
• Why you believe the activity violates this policy
Reports can be sent to support@qootra.com or legal@qootra.com.
14. Contact Us
If you have questions about this Acceptable Use Policy, contact us at:
Qootra LLC, 1401 Pennsylvania Ave, Suite 105 #3189, Wilmington, DE 19806, United States.
